Careers

Skill Set:

• Infrastructure Automation: Ansible | Bash |AWS |Terraform | Packer
• CICD: Jenkins |BitBucket
• Monitoring: Prometheus | Grafana |Nagios| ELK Stack
• Container Orchestration: Docker | Kubernetes
• Web/App Servers: Apache Proxy | Tomcat
• Web/App Servers: Apache Proxy | Tomcat
• Platform: Linux | CENTOS
• Security : Network | Web | OS | Mobile App
• Team Collaboration: JIRA and Confluence
• Pen-Test Tools: IBM APP SCAN | NESSUS | BURP SUIT | AWS INSPECTOR
• VARTULAIZATION : VMWare ESXi
• AWS Services

Skill Set:

• EC2
• KMS
• EKS
• EBS/EFS
• DMS
• ATHENA
• LIGHTSAIL
• QUICKSIGHT 
• RDS 
• IAM 
• API GATEWAY

Must-Have Skills:

• Communication (verbal and written).
• Ability to learn quickly.
• Recent experience in Level 1 Support role.
• Team player.

Must-Have Skills:

• SDLC and STLC
• DB testing concepts
• Writing SQL Queries
• Working experience of TFS
• MTM, JIRA
• Knowledge on application security concept and standards
• ISO27001, OWASP
• Writing automation scripts.

Must-Have Skills:

• Communication (verbal and written).
• Ability to learn quickly.
• Recent experience in Level 1 – Level 3 Support role.
• Leadership Skills.
• Flexible and willing to work long hours, including nights (working late at night will be from home).

Client Support Executive – Level 1:

• A bachelor’s or master’s degree in information technology or a similar field.
• 1+ years’ experience working as a client support specialist or a similar role.
• Working knowledge of web application debugging skills.
• Basic knowledge of Linux & SQL. 
• Excellent knowledge of client relationship management best practices.
• Exceptional written and verbal communication skills.
• Part of the team that manages and supports 24/7 production systems with an on-call rotation
• Solid analytical and problem-solving skills.
• Strong multitasking and organizational skills.

Client Support Engineer – Level 2:

• A bachelor’s or master’s degree in information technology or a similar field.
• 3+ years’ experience working as a client support specialist or a similar role.
• Working knowledge of web application debugging skills.
• Intermediate knowledge of Linux & SQL, REST APIs, JSON
• Excellent knowledge of client relationship management best practices.
• Exceptional written and verbal communication skills.
• Part of the team that manages and supports 24/7 production systems with an on-call rotation
• Solid analytical and problem-solving skills.
• Strong multitasking and organizational skills.

Senior Client Support – Level 3:

• A bachelor’s or master’s degree in information technology or a similar field.
• 3+ years of experience working as a client support specialist or a similar role.
• Working knowledge of web application debugging skills.
• Working Experience with Linux & SQL, REST APIs, JSON.
• Knowledge of AWS Services.
• Excellent knowledge of client relationship management best practices.
• Exceptional written and verbal communication skills.
• Solid analytical and problem-solving skills
• Part of the team that manages and supports 24/7 production systems with an on-call rotation.
• Strong multitasking and organizational skills.

As Client Support, here’s what you will do in MSB Digital Pvt Ltd

• Coordinate with various teams, raise support tickets for all issues, analyze root cause, and assist in efficient resolution of all production processes.
• Monitor all alerts and maintain logs of all issues and ensure resolutions.
• Responsible for monitoring and maintaining all environments, including development, QA, UAT, and production.
• Coordinate with Application Development Team and Infrastructure teams to successfully deploy software releases.
• Research, develop, and deploy automation scripts and tools to improve the team’s overall efficiency.
• Document and execute disaster recovery processes.
• Work with global customers to resolve complex technical issues and maintain high customer satisfaction.
• Provide technical support within the agreed SLA while ensuring that customer satisfaction goals are achieved.
• Escalation and reproduction of technical issues for the development team.
• QA tasks and technical documentation.
• Follow the escalation process: promptly identify cases to be escalated and ensure cases are prepared for escalation (thoroughly investigated and documented).
• Ensure proper recording and closure of all incidents and support issues within JIRA.
• Provide ongoing feedback on product usability and suggestions for improvement and provide technical leadership.
• Participate in and support the organization’s internal projects.
• Prepare accurate and timely reports.

Experience- 2+ years:

• Hands-on experience with automation testing tools (like Selenium, Jmeter, and appium)
• Good to have experience or basic knowledge in Katalon Studio.
• Solid experience in Automation Testing using Java + Selenium
• Database Testing
• REST API Testing
• Analyzing the requirements from the client and participating in preparing Test Plans.
• Experience in creating test artifacts (Test Cases, Test Scenarios, and Defect Reports).
• Preparing test data for the test cases.
• Executing and analyzing the test cases prepared by other team members.
• Knowledge of SDLC and STLC.
• Defect Tracking using tools like JIRA, TFS, Bugzilla, or QC (Quality Centre)
• Knowledge of Databases -Writing SQL Queries, Executing them.
• SQA/Testing experience with Web & Mobile, Manual & Automated Testing with a development background
• Experience in Performance, Load, Security manual & automated testing
• Familiarity with software quality assurance processes and software testing best practices
• Excellent analytical and problem-solving skills to identify programming errors or inconsistencies.
• QA testing responsibilities and knowledge of web application and mobile app security testing techniques. 
• Awareness of ISO 27001, PCI-DSS, and HIPAA standards.

Should be Certified Scrum Master:

• Should be Certified Scrum Master.
• Experience with Manual Testing, Strong QC, and QA concepts.
• Experience with different testing types like Functional, Regression, Integration, Smoke, White box/ black box, etc.
• Experience in penetration testing and vulnerability assessment.
• Experience in DB testing like MySQL, Rest API Testing using Postman, or any other similar tool.
• Experience in Automation Testing using Java + Selenium (Jmeter and appium)
• Good to have experience or basic knowledge in Katalon Studio.
• Perform Database Testing.
• Experience in creating test artifacts (Test Cases, Test Scenarios, and Defect Reports).
• Knowledge of SDLC and STLC.
• Defect Tracking using tools like JIRA, TFS, Bugzilla, or QC (Quality Centre).
• Awareness of ISO 27001, PCI-DSS, HIPAA standards.
• Good to have a certified product owner.

Strategic Skills:

• Analyzing the requirements of the client and participating in preparing Test Plans.
• Excellent analytical and problem-solving skills to identify programming errors or inconsistencies.
• Define QA team strategy and roadmap, and drive adoption of test infrastructure across several areas.
• Expand and leverage the infrastructure; focus on QA engineer experience, integration, and scalability.
• Drive product excellence by understanding metrics for code quality, release velocity, and improvements to products using tools and infrastructure. 
• Be part of a cross-functional Scrum team that develops and supports the product. Will be working hand in hand with the other RD functions.

Team Management Skills:

• Manage QA engineers, including all aspects of career development and mentoring.
• Work closely with project teams and collaborate with senior leadership on a daily basis.
• Performing assessment of the ability of self and team members, providing feedback, and fostering continuous improvement.

Communication Skills:

• Exceptional written and verbal communication skills. 
• Handle local and global customers by analyzing and resolving product issues.

Experience- 2+ years:

• Solid experience with Manual Testing, Strong QC and QA concepts
• Experience with different testing types like Functional, Regression, Integration, Smoke, White box/ black box etc.
• Experience on Rest API testing using Postman or any other similar tool
• Must have experience on DB testing like MySQL
• Good to have experience in Automation Testing using Java + Selenium