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“In terms of Pros: I like the team is very supportive and listen to customers. Flexibility to adjust to US PST time zones, in arranging support or training calls. The culture overall is very friendly In terms of Cons: I don’t think the processes and systems are efficient. We have not communicated dates or planning processes clearly. I would prefer the MSB team to be more organized and clearly communicate dates of deliveries with commitments to deliver on time. This is very typical of growing organizations.”

“MSB Docs platform has been crucial in driving paperless approval processes throughout our sites. As a validated platform, we are able to sign digitally our GxP documents as well. With that said, it would be really helpful if we can leverage a streamlined storage and webforms options which are part of the new features released on the platform. Also, we are looking forward to streamlined operations so that all the challenges we have faced in the past year regarding validations during upgrades are handled smoothly.”

“We have taken MSB Docs services to electronic/digitally sign contracts and WTY/FSC Invoices by our Dealers and HMSI Team. We have got very good feedback from dealers and internal HMSI team, Support provided by MSB Docs is also appreciable and issues got closed as per the defined time lines. MSB Docs team has taken as challenge for the new feature development request of dongle based signature for new directors and could be able to provide demo in very less time. Our request is to study the other competitive products and try to include new features in the MSB Docs solution.”

“We loved using your software, it has helped us in saving time, documentation and paper. Harithima and team good job we are really impressed with the level of support you have given to us when issues are resolved in a flash. I would rate software and support team 4.5 out of 5”